Contact Us
Let's Start a Conversation
Have questions about our products? Need help with integration? We're here to help!
Get in Touch
Fill out the form and our team will get back to you within 24 hours.
Email Us
info@cinagroup.com
We'll respond within 24 hours
Visit Us
Beijing, China
By appointment only
Send us a Message
Frequently Asked Questions
Quick answers to common questions
What's the typical response time?
We typically respond to all inquiries within 24 hours during business days. For urgent matters, please mention "URGENT" in your subject line.
Do you offer enterprise support?
Yes! Enterprise customers get dedicated support with SLA guarantees, priority response, and a dedicated account manager.
Can I schedule a demo?
Absolutely! Select "Sales Inquiry" in the contact form and we'll schedule a personalized demo at your convenience.
Do you have office hours?
Our support team is available Monday to Friday, 9:00 AM - 6:00 PM (GMT+8). For critical issues, we provide 24/7 emergency support for enterprise customers.